The HappyBee Host user policies described below explains the actions which we consider to be abused and strictly prohibited. By using the services from HappyBee Host, you accept and agree to be bounded by the Terms and Services which we put forward. HappyBee Host reserves the right to add, remove or modify any of the terms and conditions described in the agreement by posting the changes in our website i.e, happybeehost.com. For abbreviation purpose, we call companies or individual account owners who use HappyBeeHost services as CUSTOMERS.
Happybee Host does not allow the use of pornographic material of any form to be hosted in our servers. CUSTOMER service will be terminated with immediate effect in such cases.
HappyBee Host does not allow unsolicited emails and encourage the use to opt-in at least a single action method to unsubscribe from such emails.s
HappyBee Host holds the right to restrict the incoming and outgoing emails traffic at any time.
HappyBee Host reserves the right to terminate CUSTOMER account/services at any time without issuing any refund, and the reasons for termination include any of the following.
Committing or Promoting any type of illegal activity which includes fraud, mail bombing, denial of service attacks, storing and/or housing and/or linking to illegal content, including but not limited to, "warez", "hacking"/"cracking"/"key generators". The actions which causes traffic to illegal drugs, gambling and/or obscene materials are all categorized as abuse of HappyBee Host services.
The inappropriate action which infringes the patents, copyrights, trademarks or other intellectual property rights of any third party is also grouped under abuse of our services.
Additionally, HappyBee Host prohibits the storage and transmission of pornography. HappyBee Host reserves the right to terminate your account if at any time your site has pornography and/or nudity of any kind.
Use of ad-servers, attempts to circumvent quota system owned by 'nobody', certain podcasting sites, use of torrent software, proxies, excessive resource usage or 'core dumping'
If due to some reasons, you are not satisfied with HappyBee Host services within 30 days of service activation, we are happy to give your money back. You just need to officially cancel your services with us and we will credit your amount back upon verification.
However refunds will not be given to accounts that have been suspended/terminated due to abuse of our services based on our terms of service and acceptable use policy.
No refunds will be given on domain names, ssl certificates, dedicated servers and mailer accounts
Customer will need to submit a ticket via https://hive.happybeehost.com/supporttickets.php from the account holder email address/client area stating you want to cancel the account. You need to provide user id and password so we can validate cancellation was requested by an authorized individual. All termination requests must be submitted 30 days in advance before the actual termination date. After cancellation is verified the account will be removed and all data associated with the account will be deleted.
You agree to pay for all charges attributable to your use of the Services at the then current HappyBee Host prices, which shall be exclusive of any applicable taxes. You are responsible for the payment of all federal, state, and local sales, use, value added, excise, duty and any other taxes assessed with respect to the Services, other than taxes based on HappyBee Host net income.
HappyBee Host will suspend your services if invoice due date is exceeded by 5 calendar days. If you would like to resume the services, you have to complete the pending invoice and we will evaluate your account and reconnect/late fee charges may be applicable based on case to case. HappyBee Host will remove and terminate your accounts if invoice is not completed after 30 calendar days of invoice due date without further reminders.
If you ever feel that HappyBee Host incorrectly charged your credit card you must contact our billing team for correction and we will ensure that timely refund is done after validation. If you contact your credit card company and they issue fine/chargeback to us, then you will be responsible for a $50 chargeback fee. If you do not pay this fee then your account will be terminated.
Managed Services: Managed Services cover basic management services including installation of some third party items such as: ImageMagick, Fantastico, Urchin, GD Library, etc. Installation of server needed components such as PHP recompile Perl modules, etc. While most requests are covered under the managed VPS package, some requests would be billed at an administration fee of $30/hour. In the event of any billable work, customer will be notified via ticket prior to commencement of work.
Unmanaged Services: Unmanaged plans are eligible for hardware and network related support issues only. Tickets submitted for other requests will result in an administration fee upto $30/hour depending on the type of work being carried out. You will be advised of any such fee that may be incurred prior to the commencement of work by HappyBee Host.
Virtual Private Server Disk Inodes: All VPS packages include 20,00,000 disk inodes by default. HappyBee Host reserves the right to restrict the usage to a maximum of 50,00,000 inodes.
We keep weekly and daily backups for shared hosting accounts and we can provide/restore these backups as per client's requirements. For our VPS server, we keep a weekly snapshot of the virtual servers to ensure accident/hardware failure recovery. However, we suggest you to run your own backups and not solely depend on the backup provided by HappyBee Host. We also provide an add-on backup service in which we provide a guarantee for your backups.
Discounts: Advertised weekly specials or sales are available for new customers only. Existing customers may be eligible for other promotions. Customers attempting to circumvent this by ordering under different names or new accounts will have the discounts removed. Weekly specials are offered based on node availability. Offers may be revoked at any time without notice. Discounts on an existing plan may be carried through upgrades within the same service line. In the event of a downgrade, all discounts are revoked. Offers may not be combined unless otherwise stated.
You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference. This information can be kept up to date at out billing panel. In case of changes to your contacts, we request an official update from customer side with the new contact details so that our records can be updated with the same.
The AUP (Acceptable Use Policy) specifically prohibits the use of HappyBee Host services for any illegal activities. Therefore, Subscriber (customer) agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. (depending to the case) to any law enforcement agent who makes a written request without further consent or notification to the Subscriber (customer). In addition HappyBee Host shall have the right to terminate all services set forth in this Agreement.